Day-to-day operations
Remote support, 24/7 premium on-call and on-site engineering in Zug and Zürich. Named contacts know your setup and respond without detours. No ticket funnel, no script reading.
About
Your IT partner in Switzerland.
Helvetic IT Solution was founded in 2022 in Zug. We support Swiss SMBs with tailored IT solutions, so you can focus on your core business while we take care of your IT.
Who we are
Swiss IT, no detours.
Hitso is Helvetic IT Solution GmbH, founded in 2022 in Zug, ISO 27001 certified, with engineers in Zug and Zürich. We run day-to-day IT for Swiss SMBs: support, monitoring, backup, security and consulting.
Our promise is simple. You have a reliable partner for your IT: one that listens, recommends clearly and delivers without drama. No call centres, no tickets disappearing into a funnel. Just named contacts who know your environment.
From Zug and Zürich. Real proximity, real help.
2022Founded in Zug
ISO 27001Certified processes
Zug · ZürichEngineers on the ground
1 business dayResponse on every request
What we stand for
Four principles we hold ourselves to.
Personal, reliable, clear and local. No buzzwords, no empty promises. These four principles guide everything we do, from the first reply to the quarterly review.
Personal
You have a question? We have the answer. Personal, direct, fast. No call centre, no qualification calls. You talk to the engineers who know your setup and get answers that match your business.
Reliable
Monitoring is always running. Support whenever you need it, with guaranteed response times and written SLAs. We deliver what we promise, day after day, with documented accountability instead of promises.
Clear
Practical recommendations in plain language. You understand every step, even without an IT background. No buzzwords, no hidden costs, no vendor agenda. Just informed advice that serves your business.
Local
Engineers from Zug and Zürich, data and services hosted in Switzerland, ISO 27001 certified. Real proximity, real ownership. We know your market and are where you need us.
How we support clients
What Hitso takes off your plate.
From daily support to strategy, every discipline is owned by one accountable team.
Backup & recovery
Daily backups, disaster recovery and ransomware-safe tape archiving. Restores are tested and documented regularly, so you don't have to hope when it matters, you know.
Security & patches
Endpoint security, patch management and forensics: proactive, not reactive. Threats are spotted early and gaps closed before they become an incident or a story.
Consulting & strategy
IT decisions based on clear analysis. No vendor agenda, no buzzwords. We assess what you actually need, in plain language and with traceable effort estimates.
Technology partners
With established vendors, not against them.
We work with technologies our engineers genuinely operate every day.
From first conversation to calm operations
Four steps. No surprises.
Assessment
We listen and structurally review your infrastructure.
Clear recommendations
You receive a written overview: readable, prioritised, with effort estimates.
Clean handover
We take over operations in ordered phases, without disrupting your day-to-day.
Calm operations
Proactive monitoring, named contacts and quarterly reviews.
Offices
From the region. For the region.
Two locations, one team. We're where our clients are.