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IT Operations & Support

Personal support and on-site services for your day-to-day operations.

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IT Operations & Support
ServicesIT Operations & Support
What's included3
OverviewIT Support · IT Support Premium · Onsite Services
01

IT Support

Personal support for everyday operations.

What it solves

Fast answers to user requests, clear escalation paths, less friction every day.

Key benefits
  • Named contacts
  • Defined response times
  • Remote and on-site help
  • Documented solutions
How it works
  1. 1Open a ticket or call
  2. 2An engineer takes ownership
  3. 3Resolved remotely or on-site
  4. 4Documentation and follow-up
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02

IT Support Premium

Extended availability, faster response times.

What it solves

Guaranteed response times and prioritised access to senior engineers.

Key benefits
  • Prioritised handling
  • Extended business hours
  • Named senior contacts
  • Quarterly reviews
How it works
  1. 1Agree the premium SLA
  2. 2Senior team assigned
  3. 3Direct reachability
  4. 4Quarterly reviews
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03

Onsite Services

An engineer on-site when it's needed.

What it solves

Hardware, cabling, migrations and installations that can't be handled remotely.

Key benefits
  • Engineers on-site in Zug and Zürich
  • Planned maintenance
  • Hardware rollouts
  • New site openings
How it works
  1. 1Schedule the appointment
  2. 2Engineer travels on-site
  3. 3Work executed and handed over
  4. 4Report and documentation
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IT Operations & Support | Hitso